When purchasing a smartphone, the price and the features are important, but the warranty protection is equally important. However, at Sabko Phone, we want to make sure that the customer understands what the warranty covers and what it does not cover before purchasing the phone.
This is a warranty guide that explains all the details in a simple way to help the customer shop with confidence.
What Is a Warranty?
A warranty is a guarantee given to the customer that the phone will be repaired or replaced if there is a problem that occurs within a given period of time as a result of a manufacturing defect.
At Sabko Phone, the warranty will cover the phone if it is either brand new, refurbished, or pre-owned.
What’s Covered Under Warranty?
Here are the details on what the warranty covers:
Manufacturing Defects
If your phone has any problems that are internally damaged, such as:
- Speaker not working
- Microphone not working
- Network connectivity issues
- Faulty motherboard
- Touchscreen not working
Hardware Malfunctions
If the main parts of the phone malfunction during normal usage, like:
- Power button malfunction
- Charging port malfunction
- Battery malfunction (not wear & tear)
Software Issues (Limited Cases)
If the phone has software-related issues that are not due to:
- Unauthorized applications
- Rooting or jailbreaking
- Malware installation
What’s NOT Covered?
If the phone is damaged due to the user’s fault, the warranty will not cover that. That includes:
- Cracked or broken screens
- Water or liquid damage
- Physical damage due to falls
- Burn marks, lining on display or electrical damage
- Tampering or repair by unauthorized persons
- Normal battery degradation
- Forgotten passwords or locked phones
If the phone has been tampered with or repaired outside of authorized service centers, the warranty may be void.
How to Claim Warranty at Sabko Phone
If there is a problem with your phone:
- Call the customer service of Sabko Phone and provide the invoice.
- We will check the phone.
- If the problem is covered under the warranty:
- We will repair the phone
Why Warranty Matters
A warranty ensures that you are not taken aback by repair costs resulting from factory defects. With a warranty, you enjoy:
- Peace of Mind
- Cost Savings
- Confidence in Product Quality
Quality checks on all our products before they leave the store to ensure that the chances of defects are minimal.
Pro Tips to Protect Your Warranty
- Keep your invoice safe.
- Don’t visit unauthorized repair centers.
- Use original accessories.
- Use a cover and screen guard.
- Don’t attempt repairs on your device.
Final Thoughts
A warranty helps you be aware of what to expect from your product. At Sabko Phone, transparency is key to a smooth customer experience.
If you have any doubts about the warranty of a particular product, don’t hesitate to reach out to us.
Visit us:
Sabko Phone Dhumbarahi, Kathmandu
Shop smart. Shop safe with Sabko Phone.