Terms and Conditions

This notice governs the use of SabKo Phones’s website and its services. The Site www.sabkophone.com  and its entire content (inclusive of text, graphics and codes used in this website) is the property of Sabko Phone Pvt. Ltd.

 

Please note that our terms and condition is subject to change and we reserve the right to update this notice at any time. To ensure that you are up-to-date with any changes, please review this policy every so often.  

1. Definition:

1.1 Sabko Phone – Sabko Phone Pvt. Ltd. is the controller, hereinafter referred to as ” Sabko Phone”, “we”, “us” or “our” 1.2 External unauthorized parties – any individual, entity or organisation, that is not SabKo phone or our trusted third party as defined in our privacy policy. 1.3 Customer hereinafter will be referred to as “customer,” “you”, “your” or “yours”. 1.4 Refurbished phones – – It’s a preowned and/or reconditioned phone. The phone is the intellectual property of the manufacturer. Sabko Phone is transferred the right to use, own and sell this phone from an individual that has possessed the right to do so through legal procurement of this device. 1.5 Defect – not fulfilling its purpose.

Terms related to our Website Use, Inquires and Complaints:

2. The terms set out below shall apply when you visit our website or when you make an inquire or when you send us a complaint:

2.1 When you visit our website, our web server may send cookies to your device. By agreeing to the terms and conditions of the use of our website you are accepting our cookies.

2.2 The functioning of a cookie and what information we acquire of yours and for what purpose we acquire this information for is specified in our privacy policy.

2.3 If you choose to set your web browser to not accept cookies, Sabko Phone cannot guarantee that you will be able to access our services.  

2.4 We take measures within our company to protect your data and use the most up-to-date SSL software to protect the personal data you share with us through the web. While   this is claimed to be the most advanced security software, unfortunately, providing information via the internet is not completely secure, thus, we cannot guarantee the security   of  your data transmitted to us through our site – any transmission is at your own risk. We are not liable for any loss suffered by the loss or exposer of such data by external   unauthorized parties.

2.5 Our website include links to third-party websites, plug-ins and applications. When you click on such links or enable such connections you may be allowing third parties to collect or share data about you. Please note that we do not control these third-party websites and their privacy policy may defer from ours. Thus, when you leave our website, we encourage you to read the privacy notice of the third party’s website that you may enter.  We are not liable for any loss that is caused by you sharing your information to these third party or by requesting that we share your information to such parties (for payment purposes).

2.6 If require any quotation and information from us, we will require personal information such as your name and contact details. By providing such personal data, you are consenting to allow us to use your data for the purpose specified our privacy policy.

2.7 If you file a complaint, we will require you to share your personal information with us. By providing such personal data, you are consenting to our privacy policy

Terms and Condition to Repair Service:

3. The terms set out below shall apply to the repair services we provide:

3.1 This agreement begins once you sign the ‘pre-repair check’ form and the ‘requested service’ form and ends when we have completed the service and returned the device to you or 24 hours after we have informed you of the completion of the service (if you choose the option of picking up your device yourself). The latter rule also applies if you fail to pay us after we have completed your repair; in such circumstances we reserve the right to withhold your device till we receive payment. If we do not receive funds from you after a month of us notifying you of the completion of service, by such omission you transfer your ownership rights of your device to us. However even in such circumstances, any liability related to unlawfully data on the device and unlawfully procurement of the device, incurred before the date of service agreement was signed, will be yours.

3.2 As long as parts are available in Nepal, we will carry out the repair/replacement service.  We can also order them from other countries but the burden of the shipping costs and custom clearance will fall on you.

3.3 We will make reasonable effort to procure and use the highest quality parts available in the Nepali market in all our repairs. We will make reasonable effort to fix your device.

3.4 If for any reason we are unable to complete the service or if we realize that the service will cost more than what we had previously quoted, we will inform you immediately via phone and/or email. If we cannot fix your device, we will return it to you without charging you an inspection fee; we will not be liable for the cost that it incurs to fix it elsewhere. In the scenario that we offer you a revise quote and you wish not to accept our revised cost, we will not charge you an inspection fee but our contract with you to repair your device will become void.  

3.5 If complications arise during repair and the service now ends up taking more than 72 hours, we will lend you a phone! We will make sure you get a phone that allows you to access either your iCloud or your Google account. You will be required to share your name, contact details and show us a government issued Id (which we will note the number of); if you fail to abide by these terms we reserve the right to not lend you a phone.

3.6 We will ask you for your passcode in order to test your device before and after the service. If you prefer to keep this information private, we may not be able to carry out parts of the repair service without your presence, this can delay the length of the service. On rare occasions we may require your iCloud or Google account password (software or logic board problem). Again if you keep this information private we may not be able to perform the service you have requested in the estimated time period.

3.7 The time we have allocated for your repair service is an estimate; it does not form any obligation under the terms of the agreement for us to complete your service in that time period. We will certainly work to complete your repair service in its given time slot, but have no liability in circumstances where that is not possible.

3.8 In the scenario that your device was repaired elsewhere before you brought the device to us, we are not liable for any progression in damage, which was not clear upon starting examination. Should any issues become apparent once the device is opened, we will contact through phone or/and email.

3.9 When you have requested repair for liquid damage or you have brought your phone in because you are not aware what the problem is or there was a misdiagnoses on your part, we are not be held liable for any progression damage. Sometimes, opening the device in these circumstance could lead to irreplaceable damage.

3.10 Any water proofing or resistance cannot be guaranteed after repair.  

3.11 We request you to back up your device onto an external drive prior to commissioning our service. We will not be held liable for any loss or corruption of such data however caused.

Terms related to selling our device:

4. The terms set out below shall apply when you chose to sell your device to us to device:

4.1 We will make an offer on your phone through the information you provide us. You have 24 hours to accept our offer, after that our offer is terminated. If you accept our offer and our terms and conditions, we will purchase your device at the given quote. The only reason the price we have quoted in our initial offer may be altered is in case the phone to be sold has a defect that you may have missed, failed to mention or/and been untruthful about. We have a protocol for checking the accuracy of the information you provide us. We reserve the right to alter our offer after inspecting your phone. If you are uncertain about your products specifications and condition, please call us or visit our store instead of filling in a request quotation form.

4.2 We request that you remove any personal information before you sell your device to us. Our standard practice is to remove all such data from your device however we are not liable if you (a) suffer any loss due to any data that is not erased from the device and transferred to a third party, or (b) any loss of data after you sell us your phone. 

4.3 We do not buy carrier locked/ third party unlocked phones or iCloud locked phones. If you wish to donate these phones, we will recycle them for you.

4.4 When you sell your phone, we will need to see your government issued id. You must be rightful owner of the device. The phone in question: (a) must conform to all pertinent laws, statutes, ordinances, including without restriction all import and export laws (b) shall not infringe on intellectual property rights of third parties (including copyrights, trademarks, patents, trade secrets, and any other proprietary rights), and (c) shall not be counterfeit, stolen, nor fraudulent. You guarantee that the device is free from liens or encumbrances, such as third-party software and/or third-party financing claims on the item which may not be transferred for which royalties are expected. By agreeing to these terms and conditions, you consent to indemnify Sabko Phone, its officers, directors, and agents (Indemnified Parties) from all claims of losses supported by any of the Indemnified Parties as a result of any breach of these representations and warranties. It is your duty to discontinue phone, internet and/or any comparative service on your phone preceding selling it to us. We shall not be held responsible for any service charge linked to your item, regardless of whether you incur such charges previously, amid, or after your use of the phone. Likewise, it is your duty to remove any security codes that would prevent use of any feature of the phone. If you had sold the phone to us under any pretense, you will be liable to refund the funds we paid you when purchasing your device, however, we will not be returning the respective phone to you.

4.5 When agreeing to sale your phone to us at the agreed price, you agree to transfer all rights related to the phone in question to SabKo Phone; inclusive of any data in the product; you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights (but no other rights) you have in the data in the product simultaneous to any sale of the product to SabKo Phone.

4.6 Title to the applicable product passes to Sabko Phone upon Sabko Phone’s acceptance of the product for the Initial Assessment Price or your acceptance of the Revised Offer, as applicable.

4.7 Any offer by SabKo Phone for your phone is non- transferable and not redeemable for any other consideration other than what is offered by Sabko Phone.

4.8 You agree to indemnify the Indemnified Parties for any loss or claim that arise due to breach of this clause by you.

4.9 You agree to comply fully with all laws, regulations, rules and orders of the Nepal, or any foreign government agency or authority while using the SabKo Phone’s Website and selling your phone to us.

Terms related to purchasing our refurbished products:

5. The terms set out below shall apply when you chose to buy our refurbished phones or accessories:

5.1 All the phones we sell are refurbished phones. On our website and on the packaging box itself, the brand, model, specifications of the device and specifications regarding battery life will be made available. When you buy our phone you agree to have understood that it is a refurbished phone you are buying and that we don’t hold the intellectual property rights of the hardware or software of such phones.

5.2 By booking a phone on sale on our website, you agree to pay us the total amount set out in the checkout process. The total is quoted in Nepali Rupees and includes any applicable environmental or other additional fees and applicable taxes. In the event that a device is listed on our website at an incorrect price, we reserve the right to reject or cancel any orders placed for that device.

5.3 We reserve the right to limit the quantity of items purchased per person, per household or per order. We also reserve the right to prohibit sales to dealers or resellers.

5.4 If you are not satisfied with your purchase of accessories, please return the item within a week of purchase for an exchange or refund of your unused item(s). The receipt and original packaging for the item are required for all exchanges or refunds. Any refunds will be issued in the original form of payment. For hygienic reasons, sales of earbuds and screen covers are final.

5.5 If you are not satisfied with any refurbished phones you have purchased from us, please return the item in its packaging with the sales receipt within 5 days of purchase for exchange or store credit. Device must be in the same condition in which it was purchased. We reserve to right to decide whether the condition has changed since purchase.

5.6 Refurbished phones may be subject to a limited warranty on materials and workmanship. See warranty terms and conditions for details.

6. Warranty

6.1 We link our warranty directly to a specific device, which we identify by its unique IMEI number. The warranty will be valid for a specific customer as noted in our records. If the ownership of phone changes, the warranty will not extend to the new owner.

6.2 Using our repair service may cancel your manufacturer’s Warranty.  If you will like to avoid this, please take your device directly to the manufacturer.  We hold no liability for such incident.

6.3 Our products and repairs are covered by the warranty terms noted in the table below:

Screen Repair Up to 6 months
Component & Battery Replacements Up to 6 months
Liquid Damage, Software repair & Logic board repair 2 free services within 2 months of initial repair service
Refurbished phones:
Phones under 9,999 NPR 6 weeks
Phones between 10,000 – 25,000 NPR 3 months
Phones above 25,001 NPR 6 months

6.4 If you use other repair services during our warranty period, that will void our warranty. We may install a warranty seal; any tampering of the seal will also void our warranty. Our warranty does not cover accidental and liquid damage   

6.5 For our repair warranty, we shall re-preform the repair/replacement if original problem resurfaces for the part/s repaired by us (for the time period specified in the table in 6.3). However, if additional problems arise with your phone, we will not be liable to provide service for that under our warranty.

6.6 When we fix your phone for liquid damage repair, we will provide you with two free services for any reoccurring problems from the original liquid damage for two months after the initial repair service, however you will be liable to pay for any components that may need to be replaced.

6.7 For our refurbished phone, our warranty covers any manufacturing defect or malfunctioning of the phone for six months from the purchase date of your product. We will only replace the battery of our refurbished in the six-month warranty period if the battery life is 2 hours in full use after a full charge.

6.8 We will buy back your phone in any condition after a month of your purchase, however we reserve the right to determine the new value of the phone.

7. Our pick-up and delivery service is governed by our pick up and delivery policy. By agreeing to our terms and condition when you request for pick up and delivery you are claiming to have read and consented to our pick-up and delivery policy.

8. By agreeing to our terms and condition you are claiming to have read and consented to our privacy policy.

9. Limiting liability

9.1 The entirety of our liability in regard of any single cause of action that arises out of or regarding this Agreement (whether for breach of contract, tort, such as negligence, etc.) shall be constrained, to the degree that the cause of action connected with our supply of the service or product, at our exclusive choice to: (a) providing the Services again; (b) payment of the expense of having the Services provided once more; (c) reimbursing you any sum that you have paid in regard of the Services, d) replacing the device we sold to you, or e) reimbursing you any sum that you have paid in regard to the device.

9.2 If our repair service is the cause of your device being damaged beyond repair, you are entitled to a fully functioning refurbished phone which is valued approximately equal to your original device (assessment for this will be made based on the condition of the device when you had brought in to us, its brand and model). In order to receive the replacement device, full payment must be made for the repair and the damaged device must be handed over to us.

9.3 While we take all the possible precautions we are not liable if you (a) suffer any loss due to any data that is not erased from the device and transferred to a third party, or (b) any loss of data or corruption of data after submitted your product to us for repair or refurbishment. 

9.4 During a repair service if we cannot fix your device and return it to you, we will not be liable for the cost that it incurs to fix it elsewhere. Where we offer a revise quote for your repair or to purchase your device and you wish not to accept our revised cost, we are liable to fix or buy your device.

9.5 Under no circumstances shall we be liable to you for any compensatory, indirect, incidental, special, or consequential loss arising out of or in regard to this agreement, this includes any loss of business, revenue, profits, anticipated saving, goodwill, or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.

9.6 We shall not be liable for any claim emerging under this agreement, except if you give us written notice of the claim within the time period of one month of becoming aware of the conditions giving rise to the claim.

9.7 Nothing in clause 9 shall apply so as to limit or exclude our liability for our liability as prescribed by law.

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