Privacy Policy

Sabko Phone Pvt. Ltd. is the controller (hereinafter referred to as ” Sabko Phone”, “we”, “us” or “our” in this privacy notice). We will be responsible for the personal data collected by our organization, unless otherwise stated. If you have any questions about this privacy notice, please contact us at: complaints@sabkophone.com.

Sabko Phone Pvt. Ltd. believes in securing our customer’s privacy and thus, sees the need to protect your personal data. Through this notice we will explain to you what kind of personal data we require from you, for what purpose and when we require such information from you. Be rest assured that any personal data we take from you, specified by the Personal Privacy Act 2018 “वैयक्तिक गोपनीयता सम्बन्धी ऐन, २०७५”, is taken after your consent.

Please note that our privacy policy is subject to change and we reserve the right to update this privacy notice at any time. To ensure that you are up-to-date with any changes, please review this policy every so often.

When, What and Why?

When Type of personal data Purpose
If you request a quotation for our service or if you use our service Name
Email address
Phone Number
For providing service
For providing a more efficient and customized service in the future
For providing updates on our products and services (you will have an option to opt out of such notices)
If you sell us your phone or borrow our phone Government Issued ID number For legal purposes
If you sell us your phone Your account details required for the transfer (if you choose electronic payment as an option) For providing service
When you buy a refurbished phone from us Name
Email address
Phone Number
For providing you with a warranty
For providing a more efficient and customized service in the future
For providing update on our products and services (you will have an option to opt out)
If you require our pickup and delivery service Your address For providing service
For providing a more efficient service in the future
If you make a payment to us (if by E-sewa or by bank transfer) Receipt/Confirmation note you provide us For providing service
If you provide us with feedback (review or a complaint) Name
Email address
Phone Number
For improving our services
For resolving any complaints you have with our service or product

Website User’s Privacy

When you visit our Website, our Web server may send a cookie to your device. Cookies store certain information about your site visit and track aggregate information on how our site is being used, including session counts, navigation patterns, pages visited, etc. By using cookies, we collect the following information: the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites and whether you choose to interact with content available on our websites and how. This information helps us to improve our service and enables us to offer you a more customized and better site experiences. If you choose to set your web browser to not accept cookies, SabKo Phone cannot guarantee that you will be able to access our services.

Data privacy

Repair – We will ask you for your passcode in order to test your device before and after the service. If you prefer to keep this information private, we may not be able to carry out parts of the repair service without your presence and therefore this can delay the length of the service. On rare occasions we may require your iCloud or google account password (software or logic board problem). We request you change your passcode and passwords as soon as the device is returned to you; we will not be liable for any loss caused by data mishap/leaks taken place after the time the device has been returned to you.

Refurbish – We kindly request that you remove any personal information before you sell your device to us. Our standard practice is to remove all such data from your device, however, we are not liable if you (a) suffer any loss due to any data that is not erased from the device and transferred to a third party, or (b) any loss of data after you submitted your product to us. Additionally, if there is any unlawful data on your phone when you sell it to us, then the burden of the liability falls on you even if the phone has been refurbished and sold on to a third party.

Borrowing our Phone – We kindly request that you remove any personal information before you return the device back to us. Our standard practice is to remove all such data from our returned devices, however, we are not liable if you (a) suffer any loss due to any data that is not erased from the device and transferred to a third party, or (b) any loss of data after you submitted our phone back to us. Additionally, if you upload, receive, or store any unlawful data on our phone when you borrow it, then the burden of the liability falls on you, even after you return the phone to us.

If you fail to provide personal data

As mentioned above most of the personal data we collect from you is for two specific purposes:

i) To provide you with the service you have requested from us.

ii) For legal reasons. If you fail to provide such data when requested, then we may not be able to provide you with our service or sell you our product.

Data Retention

We will retain your personal information solely for the time period expected for it to fulfill the purposes of its collection; this incorporates the purposes of fulfilling any legal, accounting, or reporting requisites. For any inquiries, please contact us at: info@sabkophone.com

For the purpose of research or statistics, we may anonymize part of your personal data. In this case, the information will no longer be associated with you.

Protecting your data

We take measures within our company to protect your data and use the most up-to-date SSL software to protect the personal data you share with us through the web. While this is claimed to be the most advanced security software, unfortunately, providing information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site – any transmission is at your own risk.

Third-party links

Our website may include links to third-party websites, plug-ins, and applications. When you click on such links or enable such connections you may be allowing third parties to collect data about you. Please note that we do not control these third-party websites and their privacy policy may defer from ours. Thus, when you leave our website, we encourage you to read the privacy notice of the third party websites that you may enter.

Do we disclose any information to outside parties?

We will only share your personal data with our trusted third parties who assist us in operating and securing our website or carrying out our business activities. Such parties have an obligation to keep your personal data confidential. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. In case there is an intention to merge or be acquired by another business entity, we and our trusted third parties reserve the right to share/sell part of or all your personal data with such businesses. Should such a transaction occur, the new combined entity or other business will be required to follow the present privacy policy concerning your personal data.

We reserve the right to share your information, suspend your service, hold funds, and report to the law enforcement authorities in case of well-founded suspicion regarding illegal activity on your part; this is strictly limited to your activity related to our business. You agree that your information (personal, financial, and any other transactional information) will be made available to law enforcement authorities

Trusted third party

Godaddy- Host the website & email

E-sewa: Payment gateway

Laxmi Bank: Payment gateway

Choice/Opt-Out

We provide all our customers and the users of our website with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us or from our partners on behalf us.

Your Consent

By providing your information, you automatically consent to the collection and use of your personal information in accordance to this Privacy Policy.

Complaints

If you feel your privacy has been breached in any ways, please do contact us at: info@sabkophone.com

Terms and Conditions

Please also visit our Terms and Conditions section which refers to the use, disclaimers, and limitations of liability that regulate the use of our website and services

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